jolibe77 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jolibe77 ("jolibe77," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals ("you" or "Player") who access or use the jolibe77 online gaming platform at jolibe77.vip (the "Platform").

jolibe77 is committed to protecting the privacy and security of your personal data. We process personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2 Data Controller

jolibe77 acts as the data controller in respect of the personal information collected through the Platform. As data controller, jolibe77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

For all data privacy enquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at: support at jolibe77.vip

3 Data We Collect

jolibe77 collects personal information in the following categories:

• Identity Data: Full name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BDO or BPI account details), transaction history, deposit and withdrawal records.
• Account Data: Username, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session logs.
• Usage Data: Pages visited, games played, time spent on the Platform, click-stream data, and referral source.
• Communications Data: Records of your correspondence with jolibe77 customer support, including live chat transcripts and email exchanges.

We do not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or regulatory compliance, and only with your explicit consent where required.

4 How We Use Your Data

jolibe77 uses your personal data for the following purposes:

• To register and maintain your jolibe77 account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods.
• To provide, operate, and improve the Platform, including personalising your gaming experience.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about jolibe77 offers and bonuses, where you have opted in to receive such communications.
• To administer responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion requests.
• To respond to your enquiries and resolve complaints submitted to our customer support team.
• To conduct analytics and research to improve our products and services.

5 Legal Basis for Processing

jolibe77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Platform and gaming services).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including AML, KYC, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw your consent at any time by contacting us or updating your account preferences.

6 Sharing Your Data

jolibe77 does not sell your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law.
• Law Enforcement: Where required by a valid court order, subpoena, or other legal process.

All third-party service providers engaged by jolibe77 are contractually required to process your personal data only in accordance with our instructions and applicable data protection laws.

7 Cookies & Tracking Technologies

jolibe77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse Platform usage.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game history, to personalise your experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve our services. Data collected is aggregated and anonymised where possible.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8 Data Retention

jolibe77 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jolibe77:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed.
• Right of Access: The right to obtain a copy of the personal data we hold about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at: support at jolibe77.vip. We will respond to all verified requests within fifteen (15) business days.

10 Data Security

jolibe77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data privacy obligations and secure data handling practices.

While jolibe77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jolibe77 will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by applicable law.

11 Children's Privacy

The jolibe77 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jolibe77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered on the Platform, please contact us immediately at: support at jolibe77.vip.

12 Changes to This Policy

jolibe77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The revised Policy will be effective from the date of publication on the Platform. We encourage you to review this Policy periodically. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jolibe77 handles your personal data, please contact our Data Protection Officer:

Email: support at jolibe77.vip

Our DPO will acknowledge your enquiry within three (3) business days and endeavour to resolve your concern within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.